Frequently Asked Questions
Will KyeBriq device works on my car?
KyeBriq works on 98% of the car with wired Apple Carplay. If you do not know if you have Apple Carplay or not, please try to plug your USB cable to your phone and see if anything pops up on your car screen.
Our KyeBriq are tested working on the cars below :
Ford, Volkswagen, Skoda, Volvo, Peugeot, Lexus, Toyota, Mazda, Nissan, Suzuki, Honda, Audi, Mercedez-Benz, Porsche, Jaguar, KIA, Cupra, Seat.
Does KyeBriq affect my car warranty?
The beauty of KyeBriq is it doesn't mess with your original car, no wiring, no fuse tapping, no dismantling, just pure plug and play. Therefore, your warranty is intact.
Do I need a remote control ?
Only cars without touch screen requires a Bluetooth remote control.
You can still opt in for the remote control if you want to allow rear seat passenger to control the interface.
Can it work with Android Phones / iPhones?
Our KyeBriq Android Box works with both types of phones.
My Carplay port is USB C, can KyeBriq support?
Yes our products comes with a USB C adaptor that will fit on a USB C Carplay port.
Does KyeBriq Support 4G Sim Card?
4G SIM Card Coverage Area: China, Hong Kong, Taiwan, SEA countries, South Korea, Europe, Middle East & Mediterranean Countries.
4G Network does not support North America and Japan. For this two region you can acquire data via your Mobile Hotspot/Tethering.
Does KyeBriq support GPS? Do you need to install external GPS module?
KyeBriq has built in Global Navigation Satellite System (GNSS) that includes GPS (U.S Satellite) 、GLONASS (Russia Satellite)、Beidou (China Satellite) that provides accurate GPS signal. Hop in your car and use Google Map/Waze that is already pre-installed on your KyeBriq android box.
Will the GPS signal be affected if KyeBriq is placed in a glovebox?
No, the signal will still be as strong.
What if I couldn't find an App not on google play store?
Go to google browser > search for Apkpure > download Apkpure app > file manager > locate apkpure.apk > install > search for the App you want for example disney+ > click install.
How to install?
To start, connect the USB cable of your KyeBriq Android Box to your vehicle's Apple CarPlay Port.
Refer to our installation guide at www.kyebriq.com/support to complete first time installation.
How do I connect my Bluetooth Remote?
Settings > device > add device > look for BLE remote > connect
Once remote connected, go to settings > system > language and inputs > physical keyboard (BLE remote) > show virtual keyboard
How to insert SIM Card?
Insert Sim Card into the correct slot with correct orientation and sim card will be auto detected by KyeBriq android box. Refer to installation guide if you are not sure about the correct slot and orientation. Do not forcefully insert the sim card as it might damage the device.
If SIM Card detected but no 3G or 4G, go to mobile networks > Sim 1 > advanced > modify APN settings
Where is the Micro SD / TF card and SIM card slot located on KyeBriq android box?
When the USB C Port on the KyeBriq is facing you, the slot on top is for Micro SD / TF Card and the slot below is for SIM Card.
Refer to installation guide for clearer picture. Do not forcefully insert Micro SD / TF Card & Sim Card slot as it might damage the device which doesn't cover under manufacturer warranty.
Size of Sim Card (Nano Sim or Micro Sim?)
Our KyeBriq Android Box is only compatible with Micro SIM, adapter can be used if you have Nano sim.
I have inserted the SIM Card but there is no 4G signal?
Please first ensure that you have inserted to the right slot and ensure the SIM card is in correct orientation. Refer to installation guide if you are not sure.
If the 4G signal still does not appear, please check if you need to set the right Access Point Network (APN).
How to connect to Wireless Android Auto (AA) / CarPlay?
To connect to wireless Android Auto (AA) or CarPlay, follow these steps:
Turn on mobile Bluetooth > Android Box Home page > click BT Phone > click magnifying glass to search for your phone > Pair with your phone
Once Bluetooth is connected > go to speed play or Zlink5 > Android Auto (AA) or CarPlay will auto pair > connection successful (Bluetooth will cut off)
What if I'm not using SIM Card?
You can access to internet via mobile hotspot.
Turn on mobile hotspot (on your phone) > go to WIFI (on the KyeBriq android box) > connect to your mobile hotspot > play YouTube and Netflix or any other apps
Why am I not able to download my Apps from Google Playstore?
Go to Settings > Apps & Notification > Look for Google Play Store App > Storage > Clear Cache & Clear Storage.
I am not able to connect to mobile hotspot after I upgraded to IOS15.
On your Iphone
- Go to settings > general > about > rename your phone to a simple name (for example Iphone)
- Go to settings > wifi > saved network > delete previously saved wifi/hotspot
- Go back to wifi > add network > enter ssid (new phone name) > security change to wpa/wpa2 psk > save